Delivery and Returns
ZenBears offers delivery to UK customers only.
Orders made before 7 pm Monday – Friday will be dispatched the same day. Orders made after 7 pm Monday – Thursday will be dispatched the next day. Orders made after 7 pm Friday or over the weekend will be dispatched the next working day.
You will receive an email to notify you once your order has been dispatched with the tracking link to monitor your parcel.
Please make sure the address details you supply at the time of order are relevant and correct.
The following delivery options are available:
- Free Tracked Service – All orders are sent using a next-day service via EVRi, Fast Despatch Logistics, Royal Mail or DPD.
Deliveries can take 1 to 3 days depending on when order was placed as per our despatch cut-off times above and customer shipping address.
Changes to your order
Changes to your order can be made up until the order is dispatched. If you would like to make a change to your order, please contact us by quoting your order number.
Lost or Undelivered orders
We reserve the right to charge a redelivery cost if your order is returned to us due to incorrect delivery information supplied by you or if the package was undelivered through no fault of our own. This is subject to the discretion and will typically try to deliver orders twice before requesting redelivery payment.
Please contact us if you do not receive your order within the stated delivery times. We will endeavour to investigate and, where needed, resend your order. We will contact you via email if we are made aware of any delivery delays.
Delivery of items is made via Royal Mail or Hermes and will also be subject to their terms and conditions. You can cancel your order at any point, free of charge, up until the order has been dispatched. To cancel your order, please contact us by quoting your order number.
You may return an order within 30 days of receipt. All returns must be unopened and still sealed. To discuss a return, please contact us by quoting your order number and we will provide you with a free returns label to ship the product back to us via Royal Mail.