ZenBears offers delivery to UK customers only. We dispatch orders around 4:30 pm Monday – Friday. Orders made before 4 pm Monday – Friday will be dispatched the same day. Orders made after 4 pm Monday – Thursday will be dispatched the next day. Orders made after 4 pm Friday or over the weekend, will be dispatched Monday at 4:30 pm.
You will receive an email to notify you once your order has been dispatched. If you have chosen Royal Mail Tracked, you will receive a unique tracking code via email once your order has been dispatched.
Please make sure the address details you supply at the time of order are relevant and correct.
The following delivery options are available:
|Royal Mail Tracked||£4.00|
|Royal Mail 1st Class||£3.00|
|Royal Mail 2nd Class||£2.5|
Free shipping on orders over £50 via Royal Mail Tracked. Where possible, please contact Royal Mail directly for any delays or package inquiries.
Changes to your order
Changes to your order can be made up until the order is dispatched. If you would like to make a change to your order, please contact us quoting your order number.
Lost or Undelivered orders
We may charge a redelivery cost if your order is returned to us due to incorrect delivery information supplied by you or the package was undeliverable through no fault of our own, subject to discretion.
Please contact us if you do not receive your order within the stated delivery times. We will endeavour to investigate and, where needed, resend your order. We will contact you via email if we are made aware of any delivery delays.
Delivery of items is made via Royal Mail or Hermes and will also be subject to their terms and conditions. You can cancel your order at any point, free of charge, up until the order has been dispatched. To cancel your order, please contact us quoting your order number.
You may return an order within 30 days of receipt. All returns must be unopened and still sealed. To discuss a return, please contact us quoting your order number. You may be charged for returns.
Very! We use a third-party payment gateway that has top level PCI compliance. Your data is stored securely and encrypted for banking security. You buy with confidence through ZenBears.
After making an order with ZenBears, you’ll receive an email with your order details and receipt. We’ll notify you when your order has been dispatched and you’ll receive a Royal Mail tracking link if you opted for tracking.